Electronic Communications
Many of the communications Renkim handles are legally required to be sent via First Class Mail. For those types of communications that are not, we offer a variety of electronic communication options.
With all electronic communications, there are additional action codes that can be reported on the record level in your return file, as well as custom reporting that can be created to evaluate the efficacy of your campaign.
Additionally, if communications cannot be delivered or are not opened, Renkim can convert this to a printed communication to ensure your message is received.
eNotice
Renkim eNotice is the most common and secure electronic communication solution to end users that opt in to receive these communications from you. eNotice is a three-step process including:
- An email with a link to a secure authentication page.
- A secure Authentication Page on Renkim web servers, completely branded to our clients with one or two security questions, that are completely customizable to the individual record level.
- Once authenticated, the user is presented with either a PDF or HTML version of their documents.
- Web documents are interactive and can be connected directly to your payment portal of choice, as well as your own customer service chat applets.
eBlast
Renkim eBlast allows customized text based or HTML email templates to be sent to end users that opt in to receive these communications from you. If the electronic document does not need to be secured behind an Authentication Page, as with Renkim eNotice, Renkim eBlast may be the right mechanism.
Renkim Texting Solutions – Powered by SndRight
Renkim was the first to fully integrate and bring the SndRight SMS and MMS text solutions to the collection industry. Renkim Texting Solutions – Powered by SndRIght is NOT your standard texting solution from both the sending process and from a legal perspective. SndRight seamlessly provides 100% human initiated peer-to-peer texts to Renkim customers. With the Renkim/SndRight integration complete, Renkim customers are able to rapidly and securely begin texting initial notices, subsequent notices, payment reminders, settlement offers, dispute responses, and other communications via 100% human initiated peer-to-peer password-protected PDF texts or via 100% human initiated peer-to-peer plain texts.
The Renkim/SndRight integration provides customers real-time result monitoring and reporting, read receipts, rate of send management, stop requests and much much more. Ninety percent of text messages are read within five minutes. Texts offer a 5x click-thru rate and a 12x conversion rate verses email.
It is critical that third-party collectors discuss their intent to send texts with their clients and their compliance/TCPA attorney. Mike Frost, Esq., of Malone-Frost-Martin has in-depth knowledge of the legal advantages of the SndRight text solutions and is available to answer questions.
To explore the Renkim Texting Solutions – Powered by SndRight, contact your Renkim account manager to schedule a text demo today!